Shipping policy
Thank you for shopping with EARLENE TODD. As a professional US-based online retailer specializing in premium pet supplies, we strive to process, package, and ship all orders with strict quality standards. Our core goal is to ensure every pet product is safely delivered to customers in excellent usable condition.
1. Order Processing Time
Our warehouse team handles all confirmed pet product orders within 1 to 3 business days. Standard processing excludes weekends and official United States public holidays to guarantee orderly workflow and quality control for every order.
During peak shopping periods or unexpected order surges, order preparation timelines may be slightly prolonged. We will send formal email notifications to customers promptly if noticeable delays occur, allowing buyers to stay updated on their order status.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated based on each order’s product weight, dimensions, and delivery location. All applicable shipping costs will be clearly listed and confirmed on the checkout page prior to payment submission.
Our standard shipping service features an estimated delivery window of 7–15 business days. Actual arrival schedules are not guaranteed and may fluctuate due to courier service delays, customs clearance procedures, adverse weather events, logistical limitations, and seasonal holiday backlogs.
3. Shipment Confirmation and Order Tracking
Once your order is fully processed and dispatched by our partnered logistics carrier, you will receive an automated shipment confirmation email containing your unique tracking number and order delivery details.
Logistics tracking systems require a short synchronization period. Tracking information will typically activate and display updated transit statuses within 24 to 48 hours after dispatch. If tracking data remains unavailable after this period, you may reach out to our support team for assistance.
4. Incorrect Address Disclaimer
Customers are required to thoroughly verify their full shipping address, postal code, and recipient details during checkout to avoid delivery complications.
EARLENE TODD accepts no responsibility for lost, misdelivered, or returned packages resulting from inaccurate, incomplete, or mistyped address information provided by customers. Any shipments returned due to address errors will incur additional reshipping charges that must be covered by the buyer for re-delivery.
5. Lost or Damaged Packages
If your package is suspected to be lost during transit with no valid delivery updates for an extended period, please submit a support inquiry within 5 days following your scheduled delivery date. Our team will coordinate with the shipping carrier to conduct a full investigation and resolve valid loss claims accordingly.
If your pet products arrive with physical damage, breakage, or packaging impairment caused by transit handling, please contact our support staff within 24 hours of receiving your order. Customers must provide clear visual evidence, including photos of damaged goods, original packaging, and shipping labels. Our team will evaluate each claim individually and provide appropriate resolutions.
6. Apparel Care and Usage Notice
All pet clothing, wearable accessories, and soft pet textile goods include printed care instructions tailored to their specific materials. Adhering to these guidelines ensures safe, long-term use for your pets.
EARLENE TODD is not liable for product damage, wear, fading, or structural failure resulting from improper cleaning methods, incorrect drying processes, unauthorized product alterations, or general misuse of pet apparel after delivery. Proper user maintenance is required to preserve product quality.
7. International Shipping and Customs Notice
Cross-border international orders may be subject to local customs duties, import taxes, and clearance fees imposed by the destination country’s government authorities. All such charges are the sole responsibility of the recipient and are not included in item pricing or standard shipping fees.
Each customer is responsible for reviewing and complying with local import regulations for pet products in their receiving country. We do not cover losses resulting from customs detention, seizure, or mandatory returns due to local policy violations, and no refunds will be issued for such scenarios.
8. Contact Information