Our warehouse team handles all confirmed pet product orders within 1 to 3 business days. Standard processing excludes weekends and official United States public holidays to guarantee orderly workflow and quality control for every order.
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If your pet products arrive with physical damage, breakage, or packaging impairment caused by transit handling, please contact our support staff within 24 hours of receiving your order. Customers must provide clear visual evidence, including photos of damaged goods, original packaging, and shipping labels. Our team will evaluate each claim individually and provide appropriate resolutions.
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